Learn how to use CRM software, focusing on mastering the tools and features that improve customer relationship management.

Master conflict management and negotiation skills, focusing on how to resolve conflicts and negotiate successful outcomes in the workplace.

Learn essential communication skills, focusing on how to communicate effectively with colleagues, customers, and stakeholders.

Explore technology and digital transformation strategies, focusing on using digital tools to improve business operations and customer experiences.

Gain expertise in data analytics and reporting, focusing on using advanced technical skills to analyze data and drive business decisions.

Explore the basics of IT and cybersecurity, focusing on protecting business data and ensuring a secure digital environment.

Learn the legal and ethical considerations of using AI, focusing on how to implement AI technologies responsibly and compliantly.

Learn the fundamentals of MICE, focusing on planning and executing successful meetings, incentives, conferences, and exhibitions.

Understand transportation in hospitality, focusing on the coordination between airlines, car rentals, and other transportation services.