Understand the fundamentals of CRM, focusing on building and maintaining strong customer relationships.

Learn how to deliver outstanding customer service by exceeding expectations and fostering customer loyalty.

Learn the basics of project management, covering how to initiate, plan, execute, and close projects efficiently.

Explore strategies for managing and utilizing customer feedback to improve services and customer experiences.

Explore Agile methodologies in project management, focusing on flexibility, adaptability, and customer satisfaction.