Master conflict management and negotiation skills, focusing on how to resolve conflicts and negotiate successful outcomes in the workplace.

Understand data protection and privacy laws, focusing on how to protect sensitive information and ensure compliance with privacy regulations.

Identify, analyze, and mitigate risks within projects to ensure smoother execution and better outcomes.

Understand the fundamentals of CRM, focusing on building and maintaining strong customer relationships.

Learn how to deliver outstanding customer service by exceeding expectations and fostering customer loyalty.

Learn the basics of project management, covering how to initiate, plan, execute, and close projects efficiently.

Explore strategies for managing and utilizing customer feedback to improve services and customer experiences.

Explore Agile methodologies in project management, focusing on flexibility, adaptability, and customer satisfaction.